1. Introduction
Bajemat is a trusted online betting platform in Bangladesh. We take our users' privacy very seriously. This Privacy Policy explains how Bajemat handles your personal information.
By using the Bajemat website or mobile application, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our platform.
This Privacy Policy applies to all Bajemat services — including our website, mobile app, customer support channels, and other digital platforms. We are committed to ensuring your personal information is never misused and is kept secure at all times.
2. What Data We Collect
Bajemat only collects the minimum information needed to provide our services. We never ask for unnecessary or excessive data. Below is an overview of the types of information we may collect:
Personal Identity Information
- Full name (as it appears on your ID)
- Date of birth (for age verification)
- National ID number or passport number
- Current and permanent address
- Email Address & Mobile Number
- Scanned copy of photo ID (during KYC verification)
Financial Information
- Mobile banking number (Mobile Pay, Nagad, Rocket)
- Bank account details (where applicable)
- Transaction History & Amounts
- Deposit & Withdrawal Records
User Behavior Data
- Betting history and patterns
- Time spent on platform and session data
- Preferred game or sports category
- Login Time & Device Information
| Data Type | Reason for Collection | Retention Period | Security Layer |
|---|---|---|---|
| Identity Information | KYC & Age Verification | 5 years after account closure | High |
| Financial Information | Transaction Processing | 7 years after account closure | High |
| Login Data | Security Verification | 90 Days | High |
| Betting History | Account Management | For the duration the account remains active | Medium |
| Cookie Data | User Experience Improvement | 30 Days | Medium |
3. How We Collect Information
Bajemat collects your information through several methods, all of which are carried out transparently. The main data collection methods are:
Direct Collection
Bajemat collects information directly from you when you fill out the registration form, submit documents during the KYC verification process, contact customer support, or participate in surveys and competitions.
Automatic Collection
When you use the Bajemat platform, certain information is collected automatically:
- IP Address: The IP address of your internet connection is logged.
- Device Information: Device type, operating system, and browser information.
- Cookies: For session management and saving user preferences.
- Log Files: The time and details of every activity on the platform.
4. Purpose of Data Use
Bajemat uses your information only for specific, legitimate purposes. Your data is never used for anything beyond those purposes. The primary uses are:
- Account Management: To facilitate registration, login, and account verification.
- Transaction Processing: To process deposits and withdrawals securely.
- Completing KYC: To verify age and identity in compliance with legal requirements.
- Customer Support: To handle complaints and issues and provide support.
- Security Assurance: To prevent fraud, money laundering, and unauthorized access.
- Service Improvement: To analyze user experience and improve the platform.
- Promotions & Bonuses: To keep you informed of relevant offers based on your preferences.
- Legal Compliance: To meet regulatory compliance requirements.
5. Data Sharing Policy
Bajemat never sells your personal data or shares it with third parties for advertising purposes. However, data may be shared in the following limited circumstances:
Service Providers
Bajemat works with a number of trusted third parties who provide specific services on our behalf — such as payment processing, KYC verification, and technical infrastructure. These partners are bound by strict confidentiality agreements and may only use the data shared with them for their designated purpose.
Legal Obligation
Bajemat is legally required to provide certain information in response to court orders, directives from government regulatory bodies, or lawful requests from law enforcement agencies. Where possible, you will be notified in advance.
Will Never Be Shared
- To advertisers or marketing companies.
- To data brokers or data vendors.
- To competing betting platforms.
- To any unrelated third party without your consent.
6. Data Security Measures
Bajemat uses industry-leading technology to protect your data. The core layers of our security framework are:
- SSL/TLS Encryption: All data transmission is secured with 256-bit SSL encryption. No information passes openly between your browser and our servers.
- PCI-DSS Compliance: Financial data is stored in compliance with international Payment Card Industry security standards.
- Two-Factor Authentication (2FA): OTP-based verification for an extra layer of account security.
- Data Masking: Sensitive details such as ID numbers are partially masked.
- Regular Security Audits: Third-party experts regularly audit our systems to verify their security.
- Firewall & Anti-Fraud System: Real-time detection and blocking of suspicious activity.
7. Cookies & Tracking Policy
Bajemat uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.
Cookie Types
- Essential Cookies: Login sessions and security tokens — the platform cannot function properly without these.
- Functional Cookies: Remembers your language preference, theme settings, and other personalized configurations.
- Analytics Cookies: This helps us improve our services by tracking which pages get the most visits and which features are used the most.
You can disable cookies through your browser settings, though doing so may limit some features of the platform.
8. Third-Party Services
Bajemat uses a number of trusted third-party services that help make the platform better. These include:
- Payment Gateway: Mobile Pay, Nagad, Rocket, and banking partners receive only the information necessary to process transactions.
- KYC Verification Services: Specialist service providers for ID and document verification.
- Cloud Hosting: International-standard cloud services for secure data storage.
- Anti-Fraud System: Specialized software for fraud detection.
All mentioned partners operate under strict data privacy agreements and comply with GDPR-aligned policies.
9. Your Rights
As a Bajemat account holder, you have several important rights regarding your personal information. Bajemat is committed to respecting each of these rights.
10. Policy Changes
Bajemat reserves the right to update this Privacy Policy as needed. If any significant changes are made, you will be notified via email or an in-platform notification. Any updated policy takes effect from the date it is published.
11. Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us:
- Email: support@bajemat.ws
- Live Chat: Live chat support on the platform (24/7)
- Help Center: Visit Help Center
We aim to respond to all privacy-related requests within 48 hours.